ABOUT LUVME

We have five tiers, Luvme Fans, Bronze Queen, Silver Queen, Golden Queen, Purple Queen.

Thank you for reaching out. I understand your concern about maintaining your current membership level. Rest assured, the display of membership levels is simply to make them more visible. There's no need to worry.

You can find helpful tips on maintaining your membership level by checking out our retention strategy guide that is sent via email.

Your VIP status is determined by your spending. As you make purchases, you can level up to unlock more rewards. The higher your tier, the more rewards you'll unlock! For the reward details of different tiers, please check following link:https://shop.luvmehair.com/pages/rules

For customer service:

After registering or logging in, you can enjoy our exclusive customer service! When you upgrade to Golden or Purple Queen, you can enjoy premium 1-to-1 customer service via WhatsApp.

For Birthday:

Every year during your birthday month, you'll receive an exclusive gift in the Birthday Gift area on the Luvme VIP Rewards page. The specific gift depends on your level on the 1st of the month.

If you are a member of Luvme Hair, we will offer fast approval for your return and exchange request. After your return package is received, we will issue the refund according to the corresponding level's refund processing time. The refund arrival time varies by payment channel.

Depending on the level at the time of purchase, you are eligible for an extended return period of 30, 60, or 90 days, provided that the product remains in its original condition.

According to our membership policy, you need to register as a member on our website first to start accumulating points. We warmly invite you to become a member to enjoy more attractive VIP perks. Please use the following link to complete your registration as per our instructions:

https://shop.luvmehair.com/pages/luvmeclub?utm_source=cs  

As part of our membership system, you can earn points based on your purchase amount—1 USD equals 1 point. Typically, your points will be credited to your account within 3 days after placing an order. Once you accumulate 20 points, you can start using them to deduct the amount of your orders.

There are three ways you can use your points on our website:

Redeem Points for Gift Cards or Discount Codes: Use your points to get gift cards or discount codes for future purchases.

Redeem Points for Free Wigs or Accessories: Exchange your points for free wigs or other accessories.

Apply Points as a Cash Discount: Use your points to reduce the cost of your order. Points can be used to discount up to 5% of the order amount.

To view your points and learn about additional activities related to your points, you can log in to your exclusive VIP page to check:

https://shop.luvmehair.com/pages/my-points

You can get bigger code every month, get a birthday gift at your birth month and more exclusive customer service.

You can view your redeemed points, expiration dates, and gift card balance on the "My Records" page. If you have trouble checking your reward details, please contact customer service to get more support.

To update your personal information, here are the details:

1. Update Process: Please visit the “Personal Information” page in the membership center to modify details such as your address, birthday, or name.
2. Security Verification: If you need to change your registered email or phone number, you will need to complete a secondary verification process for added security.

1. Logging in: To log into your membership account, click the “Login” button at the top right corner of our website and enter your registered email and password.
2. Forgot password: If you’ve forgotten your password, click the “Forgot Password” link to reset it.

1. Please double-check if you have successfully registered an account. If not, you could click "Register" to register with your email address and log in to your account.
2. Ensure that your email or password is entered correctly. If you’ve forgotten your password, click the “Forgot Password” link to reset it.

Sorry to hear that you would like to delete your account. Before we proceed, please confirm if you are certain about deleting your account which you might lose your points and membership benefits. If so, you could kindly contact us via Chat/Email, and our customer service will help.

Our wigs are made from 100% human hair. Consider the following method to distinguish if a wig is made from human hair:

① Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.

② Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you'll notice that it feels dry and less smooth.

We apologize for any inconvenience, but our current service offerings do not include customization options such as custom designs or dyeing based on provided images.