Shipping Info
Shipping Methods:
LUVME HAIR utilizes reliable carriers such as USPS, Amazon Logistics, FedEx, UPS, DHL and Royal Mail for global shipping.

Total Delivery Time:
Total delivery time = processing time + shipping time.
Processing Time
Shipping Time & Cost:
Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events.

About Tax:
Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Additional Notes:
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Local logistics deliver on business days (Mon. - Fri.).
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Ensure your address is accessible and secure for delivery.
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Keep your phone on, as carriers may contact you.
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Your package may not require a signature.
|
Scenario |
Responsibility |
|
Incorrect personal shipping info or undeliverable address |
Buyer |
|
Customs duties in recipient’s country/region |
Customer |
|
Buyer’s delivery delay or address modification |
Buyer |
|
Cancellation or return halfway for personal reasons |
Buyer |
Shipping Insurance Refund:
Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.

Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!
How Can We Help?
How many tiers of Luvme VIP Rewards do you have?
We have five tiers, Luvme Fans, Bronze Queen, Silver Queen, Golden Queen, Purple Queen.
How can I maintain my current membership status?
Thank you for reaching out. I understand your concern about maintaining your current membership level. Rest assured, the display of membership levels is simply to make them more visible. There's no need to worry.
You can find helpful tips on maintaining your membership level by checking out our retention strategy guide that is sent via email.
How does the Luvme VIP program work?
Your VIP status is determined by your spending. As you make purchases, you can level up to unlock more rewards. The higher your tier, the more rewards you'll unlock! For the reward details of different tiers, please check following link:https://shop.luvmehair.com/pages/rules
Do I receive exclusive customer service if I become a member?
For customer service:
After registering or logging in, you can enjoy our exclusive customer service! When you upgrade to Golden or Purple Queen, you can enjoy premium 1-to-1 customer service via WhatsApp.
For Birthday:
Every year during your birthday month, you'll receive an exclusive gift in the Birthday Gift area on the Luvme VIP Rewards page. The specific gift depends on your level on the 1st of the month.
Do I get fast approval for returns and exchanges as a member?
If you are a member of Luvme Hair, we will offer fast approval for your return and exchange request. After your return package is received, we will issue the refund according to the corresponding level's refund processing time. The refund arrival time varies by payment channel.
Can I have extended returns if I am a member?
Depending on the level at the time of purchase, you are eligible for an extended return period of 30, 60, or 90 days, provided that the product remains in its original condition.
How do I earn points?
According to our membership policy, you need to register as a member on our website first to start accumulating points. We warmly invite you to become a member to enjoy more attractive VIP perks. Please use the following link to complete your registration as per our instructions:
https://shop.luvmehair.com/pages/luvmeclub?utm_source=cs
As part of our membership system, you can earn points based on your purchase amount—1 USD equals 1 point. Typically, your points will be credited to your account within 3 days after placing an order. Once you accumulate 20 points, you can start using them to deduct the amount of your orders.
How can I use my points?
There are three ways you can use your points on our website:
Redeem Points for Gift Cards or Discount Codes: Use your points to get gift cards or discount codes for future purchases.
Redeem Points for Free Wigs or Accessories: Exchange your points for free wigs or other accessories.
Apply Points as a Cash Discount: Use your points to reduce the cost of your order. Points can be used to discount up to 5% of the order amount.
How can I check how many points I have?
To view your points and learn about additional activities related to your points, you can log in to your exclusive VIP page to check:
https://shop.luvmehair.com/pages/my-points
What rewards can I get besides points?
You can get bigger code every month, get a birthday gift at your birth month and more exclusive customer service.
Where can I view my monthly gifts, birthday gifts, and redeemed points rewards?
You can view your redeemed points, expiration dates, and gift card balance on the "My Records" page. If you have trouble checking your reward details, please contact customer service to get more support.
How can I change my personal information for membership?
To update your personal information, here are the details:
- Update Process: Please visit the “Personal Information” page in the membership center to modify details such as your address, birthday, or name.
- Security Verification: If you need to change your registered email or phone number, you will need to complete a secondary verification process for added security.
How do I log in to check my account?
- Logging in: To log into your membership account, click the “Login” button at the top right corner of our website and enter your registered email and password.
- Forgot password: If you’ve forgotten your password, click the “Forgot Password” link to reset it.
Why can't I log in to my account?
- Please double-check if you have successfully registered an account. If not, you could click "Register" to register with your email address and log in to your account.
- Ensure that your email or password is entered correctly. If you’ve forgotten your password, click the “Forgot Password” link to reset it.
I want to delete my account; what should I do?
Sorry to hear that you would like to delete your account. Before we proceed, please confirm if you are certain about deleting your account which you might lose your points and membership benefits. If so, you could kindly contact us via Chat/Email, and our customer service will help.
Is Luvme's wig made from human hair? How can I tell if a wig is made from human hair?
Our wigs are made from 100% human hair. Consider the following method to distinguish if a wig is made from human hair:
① Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
② Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you'll notice that it feels dry and less smooth.
Can you customize a wig for me?
We apologize for any inconvenience, but our current service offerings do not include customization options such as custom designs or dyeing based on provided images.
Featured collection
2 colors available
2 colors available
















